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Shipping Policy

1. Processing Time

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.

2. Shipping Methods and Costs

We offer the following shipping options:

  • Standard Shipping: Estimated delivery time [Insert Timeframe].

  • Express Shipping: Estimated delivery time [Insert Timeframe].

 

Shipping costs are calculated at checkout based on your location, shipping method, and order weight/size. Free shipping may be available for orders over [Insert Amount] (if applicable).

3. Delivery Times

  • Delivery times vary based on your location and selected shipping method. While we strive to meet estimated delivery times, delays may occur due to factors beyond our control, such as courier delays or customs processing.

  • For products requiring direct manufacturer orders, delivery may take up to 7 business days.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to monitor the status of your shipment.

5. International Shipping

We currently do offer international shipping. If applicable:

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • Delivery times for international orders may vary due to customs processing.

6. Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout. Action Hobbies is not responsible for delays or failed deliveries due to incorrect or incomplete address information.

Shipping Policy - The Basics 

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 


A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

7. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact us immediately at sales@actionhobbies.com.au or 07 3805 1294.

  • For lost items, we will work with the courier to locate your shipment.

  • For damaged items, please provide photos of the damage and the packaging for us to initiate a claim with the courier.

8. Delayed or Failed Deliveries

In the event of a delay or failed delivery, we will do our best to resolve the issue promptly. However, we are not liable for delays caused by:

  • Weather conditions.

  • Courier or postal service disruptions.

  • Customs processing delays.

9. Questions or Concerns

If you have any questions about your order or our shipping policy, please contact us at:

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